Managed IT and cybersecurity,
built for Singapore SMEs with regional presence
Structured service tiers for Singapore-based businesses that want secure operations, stronger oversight, and practical risk reduction across local and regional environments.
Stability, security, and better oversight
We design service around what the business needs to run properly, not a pile of disconnected tools.
Built for modern SME environments
Strong fit for Microsoft 365, Intune-managed endpoints, cloud identity, and lean teams supporting users across the region.
Practical security uplift
Delivery is informed by CIS Controls, NIST CSF, Cyber Essentials, Cyber Trust, Essential Eight, and ISO 27001 principles where appropriate.
Choose the level of structure, protection, and leadership you need
Each tier builds on the one before it, so your service can match the size, risk profile, and maturity of your business.
Get the fundamentals under control.
For SMEs that need reliable day-to-day IT support with stronger baseline security and clearer ownership.
- Stable support, administration, and user/device management
- Patching, secure configuration, and backup oversight
- Asset visibility and baseline documentation
- Clear monthly service visibility and accountable follow-through
Move from reactive IT to controlled operations.
For SMEs that want stronger protection, deliberate hardening, and a more structured path for security improvement.
- Structured backup and recovery oversight
- Security alert triage, vulnerability follow-up, and remediation tracking
- Stronger control over identity, endpoints, and third-party access
- Regular service and security reviews with agreed next actions
Add planning, reporting, and maturity oversight.
For organisations that want IT and cybersecurity managed with clearer accountability, roadmap thinking, and leadership visibility.
- Leadership reporting in business language
- Roadmap ownership, prioritisation, and lifecycle planning
- Vendor, project, and risk decision support
- Continuity, recovery, and governance-minded review structure
What changes as you move up
A simple view of how coverage becomes more structured, more security-focused, and more leadership-oriented.
| Included area | Core | Secure | Executive |
|---|---|---|---|
| Day-to-day support | ✓ | ✓ | ✓ |
| Microsoft 365 administration | ✓ | ✓ | ✓ |
| User and device lifecycle management | ✓ | ✓ | ✓ |
| Patch and update oversight | ✓ | ✓ | ✓ |
| Backup oversight | Baseline | Structured | Structured |
| Security baseline review | ✓ | ✓ | ✓ |
| Alert triage and follow-up | — | ✓ | ✓ |
| Regular service and security reviews | — | ✓ | ✓ |
| Remediation roadmap | Basic | Structured | Leadership-led |
| Vendor oversight | Basic | Structured | Leadership-level |
| Leadership reporting and planning | — | — | ✓ |
Built around ongoing responsibilities, not one-off features
Coverage is grouped around the areas that matter most in a modern SME environment.
Core includes
- Remote support for covered issues
- Microsoft 365 administration
- User onboarding, offboarding, and role changes
- Device standards and endpoint administration
- Patch and update oversight
- Asset visibility and baseline documentation
- Backup monitoring and basic recovery oversight
- Monthly service summary
Secure adds
- Structured backup review and recovery readiness checks
- Security alert triage and vulnerability review cadence
- Essential Eight-informed hardening priorities
- Access, privilege, and device control improvement actions
- Incident logging and remediation follow-through
- Regular service and security reviews
- Prioritised remediation plan
- More structured vendor coordination
Executive adds
- Roadmap ownership and quarterly planning direction when appropriate
- Leadership-level reporting and management review support
- Budget, lifecycle, and vendor strategy input
- Risk prioritisation and business decision support
- Policy and standards review guidance
- Continuity and recovery oversight discussions
- Framework readiness planning and evidence coordination
A practical path from baseline to stronger maturity
We focus on what matters most first, then build structure around the environment over time.
Baseline review
Understand your current setup, devices, Microsoft 365 posture, backup position, and operational pain points.
Gap identification
Highlight the most material security and management gaps against the size and risk profile of the business.
Prioritised roadmap
Sequence the right fixes first, instead of forcing a heavy framework exercise all at once.
Remediation and hardening
Implement the agreed improvements across identity, endpoints, updates, access, backups, and recovery readiness.
Review and evidence support
Maintain review cadence, track progress, and support evidence collection or readiness planning where required.
Recognised frameworks inform how the service is structured
CSI Tech sells outcomes first, but the service design is informed by proven control and governance models so improvements are grounded, defensible, and scalable.
These services are designed to support stronger alignment, uplift, readiness planning, and remediation. Formal certification, marks, or maturity assessment remain separate exercises and depend on defined scope, implementation depth, and independent evaluation where applicable.
What is quoted separately
The monthly service is designed for ongoing management and agreed responsibilities. Some work is scoped separately so it can be priced and delivered properly.
Usually outside monthly scope
- Major migrations and transformation projects
- Large post-incident remediation efforts
- After-hours or 24/7 coverage outside agreed support
- New infrastructure or major platform deployments
- Formal certification audits and independent assessments
- Software licensing and third-party subscriptions unless stated otherwise
Common add-ons
- Framework gap assessment and maturity roadmap workshops
- Policy, standards, and documentation pack support
- On-site visits or executive stakeholder sessions
- Security awareness or tabletop sessions
- Vendor onboarding and project coordination support
- Formal evidence collation for readiness exercises
A clear path from assessment to steady-state management
Simple, structured, and designed to stabilise the environment before larger improvements begin.
Discovery call
We start with a short conversation to understand your setup, pain points, priorities, and expectations.
Assessment and recommendation
We review the environment, identify the main gaps and risks, and recommend the tier that best fits your business.
Onboarding and stabilisation
We bring the agreed scope under management, establish the service rhythm, and prioritise the first improvements.
A simple way to self-select
Each tier is designed for a different operating posture, not just a different price point.
Core
For Singapore SMEs formalising their IT foundations and needing dependable day-to-day support across local and regional users.
Secure
For businesses with growing security expectations, more reliance on IT, or regional coordination that calls for stronger control and visibility.
Executive
For organisations that want IT managed more deliberately, with leadership reporting, roadmap thinking, and stronger accountability across a wider footprint.
Build a more secure and better-managed operating baseline
Start with a short assessment call and we’ll review your environment, pain points, and the service level that best fits your size, risk, and operating needs.
Book a Free Assessment Call